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We ship products from Japan to both domestic and international customers.
Orders are shipped via Japan Post or an international shipping service, depending on the destination and product value.
In-stock items are generally shipped within 7 business days after payment confirmation or order confirmation.
Delivery times may vary depending on customs procedures and local delivery conditions.
Customs duties, import VAT, taxes, customs clearance fees, and other import-related charges are the responsibility of the customer.
RETURN
Returns
Returns and Refunds
Due to the nature of our products, we generally do not accept cancellations, returns, or exchanges for reasons attributable to the customer.
Please review the product details carefully before making a purchase.
If the product arrives damaged, defective, or incorrectly delivered, please contact us by email within 7 days of receiving the product.
After reviewing the details, we will take appropriate action, such as repair, exchange, refund, or other measures, in accordance with applicable laws.
Natural stones and one-of-a-kind items may vary in color, pattern, inclusions, shape, and other characteristics.
These are natural characteristics of the products and do not constitute defects.
Made-to-order items, custom-made items, engraved items, resized items, and similar products may not be eligible for returns or cancellations.
Customs duties, import VAT, customs clearance fees, and other charges related to international shipping are the responsibility of the customer, and we do not guarantee refunds of these charges.
All rights reserved. Jewelry MasPender. DAIKANYAMA 2026
This website uses cookies to improve your browsing experience, analyze site traffic, and deliver personalized content and advertising.
By clicking “Accept,” you consent to the use of cookies other than those strictly necessary for the operation of the website.
For more details, please see our
Privacy Policy.
