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Jewelry MasPender. DAIKANYAMA

Right of Withdrawal

Droit de rétractation / Withdrawal Form for EU・EEA Consumers

Withdraw from contract here

This page is provided for consumers residing in the European Union or the European Economic Area who wish to exercise their statutory right of withdrawal for an eligible distance purchase.

If you are not a consumer residing in the EU/EEA, this form is not applicable. Please contact us through our general inquiry form.

This form does not require you to provide a reason for withdrawal. Please note that certain products may be excluded from the right of withdrawal under applicable law, such as custom-made or clearly personalized items.

Droit de rétractation

Cette page est destinée aux consommateurs résidant dans l’Union européenne ou l’Espace économique européen souhaitant exercer leur droit légal de rétractation pour un achat à distance éligible.

Si vous ne résidez pas dans l’UE/EEE en tant que consommateur, ce formulaire ne s’applique pas. Veuillez nous contacter via notre formulaire de contact général.

This withdrawal form is available only for EU/EEA consumers.
This form is intended only for consumers residing in the EU/EEA. If you are outside the EU/EEA, please use our general inquiry form.
Providing a reason is optional.

After submitting this form, your email application will open with the withdrawal request details. Please send the email to complete your request. We will acknowledge receipt by email. If your email application does not open, please copy the entered details and send them to shop@maspender.shop-pro.jp.

Contact

Jewelry MasPender. DAIKANYAMA
Arariel Co., Ltd.
Email: shop@maspender.shop-pro.jp

Shopping Guide

SHIPPING Shipping & Delivery

Shipping Method
Japan Post / International Shipping

We ship products from Japan to both domestic and international customers.
Orders are shipped via Japan Post or an international shipping service, depending on the destination and product value.

In-stock items are generally shipped within 7 business days after payment confirmation or order confirmation.
Delivery times may vary depending on customs procedures and local delivery conditions.

Customs duties, import VAT, taxes, customs clearance fees, and other import-related charges are the responsibility of the customer.

RETURN Returns

Returns and Refunds
Due to the nature of our products, we generally do not accept cancellations, returns, or exchanges for reasons attributable to the customer.
Please review the product details carefully before making a purchase.

If the product arrives damaged, defective, or incorrectly delivered, please contact us by email within 7 days of receiving the product.
After reviewing the details, we will take appropriate action, such as repair, exchange, refund, or other measures, in accordance with applicable laws.

Natural stones and one-of-a-kind items may vary in color, pattern, inclusions, shape, and other characteristics.
These are natural characteristics of the products and do not constitute defects.

Made-to-order items, custom-made items, engraved items, resized items, and similar products may not be eligible for returns or cancellations.

Customs duties, import VAT, customs clearance fees, and other charges related to international shipping are the responsibility of the customer, and we do not guarantee refunds of these charges.

Contact: shop@maspender.shop-pro.jp

PAYMENT Payment Information

Credit Card
Jewelry MasPender. DAIKANYAMA
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