Privacy Policy

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Jewelry MasPender. DAIKANYAMA, operated by Arariel Co., Ltd. (¡Èwe,¡É ¡Èour,¡É or ¡Èthe Company¡É), recognizes the protection of customers¡Ç personal information and personal data as an important responsibility.

This Privacy Policy sets forth how we collect, use, store, transfer, share, and otherwise process personal data obtained through this website. Where laws applicable to residents of the EU/EEA apply, we will handle personal data in consideration of such laws.

1. Data Controller

  • Business operator: Arariel Co., Ltd.
  • Shop name: Jewelry MasPender. DAIKANYAMA
  • Address:
    Daikanyama Address Residence South 202-B
    17-4 Daikanyama-cho, Shibuya-ku
    Tokyo 150-0034, Japan
  • Email address: shop@maspender.shop-pro.jp
  • Data Controller: Arariel Co., Ltd.

2. EU Representative

We are located in Japan and do not have an establishment within the EU/EEA.

If we provide goods or services to residents of the EU/EEA and determine that the appointment of a representative within the EU is required under applicable laws, we will appoint an EU representative and publish the representative¡Çs name, address, contact details, and other relevant information in this Privacy Policy.

At present, our processing of personal data of EU/EEA residents is primarily limited to what is necessary for individual orders, inquiries, delivery, and after-sales services.

3. Personal Data We Collect

We may collect the following personal data.

(1) Information directly provided by customers

  • Name
  • Billing address
  • Shipping address
  • Telephone number
  • Email address
  • Order details and order history
  • Membership registration information
  • Inquiry details
  • Preferences, size information, engraving information, and other details related to custom-made or made-to-order products
  • Payment-related information

Credit card numbers and other payment information are, in principle, processed by payment service providers, and we do not directly obtain or store full credit card numbers.

(2) Information automatically collected through use of this website

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Browsing history
  • Access date and time
  • Referrer information
  • Information collected through cookies and similar technologies
  • Information collected through analytics tools such as Google Analytics, if used

4. Purposes of Use

We use personal data for the following purposes:

  • To accept product orders, confirm payments, ship products, and manage deliveries
  • To prevent fraudulent use
  • To respond to inquiries and provide after-sales services
  • To handle returns, exchanges, refunds, and complaints
  • To confirm and communicate regarding made-to-order products and custom-made products
  • To improve this website, our products, and our services
  • To conduct access analysis, performance measurement, and operational analysis
  • To send newsletters, campaigns, exhibition information, new product announcements, and other marketing communications where consent has been obtained
  • To comply with legal obligations

5. Legal Basis for Processing Personal Data

With respect to personal data concerning residents of the EU/EEA, we may process personal data based on the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
    Examples: fraud prevention, website security management, improvement of customer service quality, and business operations
  • Consent
    Examples: certain cookies and marketing communications

Consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Retention Period

We retain personal data for the period necessary to achieve the purposes of use described above, or for the period required by applicable laws.

Examples of retention periods are as follows:

Order and transaction information:

For the period necessary for accounting, tax, transaction record retention, and other legal requirements.

Inquiry information:

For a reasonable period necessary for after-sales services, dispute handling, and record management after the inquiry has been resolved.

Membership registration information:

For the period during which membership registration remains active, or for a period necessary under laws or for operational purposes after withdrawal from membership.

Marketing-related information:

For the period during which consent to receive email communications or other marketing communications remains valid, or for the period necessary to retain management records after unsubscribe or withdrawal of consent.

Cookies and access analytics data:

This website may use access analytics tools such as Google Analytics 4 (GA4).

The retention period for user data and event data in GA4 will be in accordance with the retention period set by us within Google Analytics.

We use access analytics data to the extent necessary for analyzing website usage, improving this website, and measuring advertising effectiveness.

After the retention period has expired, or after the purpose of use has been achieved, we will delete or anonymize personal data by appropriate means, unless retention is required by law.

7. Provision to Third Parties and Service Providers

We may provide or entrust personal data to the following third parties or service providers:

  • EC website and hosting service providers
  • Payment service providers
  • Delivery companies, logistics providers, valuable goods transportation providers, and customs-related service providers
  • Access analytics service providers
  • Email distribution and CRM service providers
  • Legal, tax, accounting, and other professional advisors
  • Public authorities where disclosure is required by law

We require our service providers and contractors to implement appropriate security management measures.

8. International Data Transfers

We are located in Japan, and personal data obtained through this website may be stored and processed in Japan or in countries where our service providers are located.

Transfers of personal data from the EU/EEA to Japan may be carried out based on the European Commission¡Çs adequacy decision for Japan or other transfer mechanisms permitted under applicable laws.

Where required by applicable laws, we will take appropriate measures to protect personal data.

9. Customers¡Ç Rights

Under applicable laws, residents of the EU/EEA may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

If you wish to exercise these rights, please contact us at:

shop@maspender.shop-pro.jp

10. Cookies and Similar Technologies

We may use cookies and similar technologies for purposes such as providing basic website functions, improving convenience, analyzing access, and measuring advertising effectiveness.

Cookies are small information files stored on a customer¡Çs browser or device when the customer visits this website.

This website may use Google Analytics 4 (GA4) for access analytics. Google Analytics may use cookies and similar technologies to collect and analyze information about the use of this website. The collected information may be managed by Google LLC.

For information on how Google handles data, please refer to the following:
How Google uses data

11. Cookie Consent

Where required by applicable laws, we will use cookies and similar technologies other than strictly necessary cookies only after obtaining the customer¡Çs consent.

On this website, customers can choose whether to ¡ÈAccept¡É or ¡ÈReject¡É the use of cookies other than strictly necessary cookies through the cookie consent banner.

If the customer selects ¡ÈAccept,¡É cookies may be used for access analytics, advertising effectiveness measurement, and similar purposes. If the customer selects ¡ÈReject,¡É cookies other than strictly necessary cookies will not be used.

If the customer wishes to change cookie settings after making a selection, the customer may delete cookies and site data for this website through their browser settings. This will allow the cookie consent banner to be displayed again, and the customer may make a new selection.

Please note that if cookies are disabled, some functions of this website may not operate properly.

12. Personal Data of Minors

Except where required by law, we do not intend to knowingly collect personal data from minors without the consent of a parent or guardian.

Minors should use this website under the involvement of a parent or guardian.

13. Automated Decision-Making

We do not normally conduct fully automated decision-making or profiling that produces legal effects or similarly significant effects on customers.

14. Security

We implement reasonable and appropriate technical and organizational security measures to prevent unauthorized access to, leakage, loss, destruction, alteration, or damage of personal data.

15. Changes to This Privacy Policy

We may revise this Privacy Policy in response to changes in laws and regulations, changes in our operations, changes in service content, or other circumstances.

If there are any material changes, we will announce them on this website.

16. Contact

For inquiries regarding the handling of personal data or requests to exercise rights, please contact us at:

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Shopping Guide

SHIPPING Shipping & Delivery

Shipping Method
Japan Post / International Shipping

We ship products from Japan to both domestic and international customers.
Orders are shipped via Japan Post or an international shipping service, depending on the destination and product value.

In-stock items are generally shipped within 7 business days after payment confirmation or order confirmation.
Delivery times may vary depending on customs procedures and local delivery conditions.

Customs duties, import VAT, taxes, customs clearance fees, and other import-related charges are the responsibility of the customer.

RETURN Returns

Returns and Refunds
Due to the nature of our products, we generally do not accept cancellations, returns, or exchanges for reasons attributable to the customer.
Please review the product details carefully before making a purchase.

If the product arrives damaged, defective, or incorrectly delivered, please contact us by email within 7 days of receiving the product.
After reviewing the details, we will take appropriate action, such as repair, exchange, refund, or other measures, in accordance with applicable laws.

Natural stones and one-of-a-kind items may vary in color, pattern, inclusions, shape, and other characteristics.
These are natural characteristics of the products and do not constitute defects.

Made-to-order items, custom-made items, engraved items, resized items, and similar products may not be eligible for returns or cancellations.

Customs duties, import VAT, customs clearance fees, and other charges related to international shipping are the responsibility of the customer, and we do not guarantee refunds of these charges.

Contact: shop@maspender.shop-pro.jp

PAYMENT Payment Information

Credit Card